Wednesday, November 30, 2011

Does brand congruency really matter?

Is a Kardashian baby news worthy of CNN? Apparently, yes. News of a Kardashian baby made CNN's web site today, along with a video clip of Tori Spelling talking about a naked tweet, a video titled 'Bin Laden buns' sell like hotcakes, and Donald Trump's daughter's proclamation that her father should be President.

When CNN began twenty or so years ago, it was a news organization. Now, it spends as much time devoted to celebrity topics as it does real actual news. Actually, CNN spends more time on celebrity than news.

Do you know how many of the 133 stories on CNN's home page are about Iraq today?

One. It was about a hotel chain buying hotels in Iraq. Not one mention of the war. More than 100 headlines and not one about the wars Americans are fighting in the Middle East.

Do you think CNN's in-congruence diminishes their brand? Can you take CNN seriously as a news organization when it spends more time on trashy reality stars than it does on American soldiers?

Yesterday, CNN ranked second to Fox News Channel for the day.

Lest you think FNC won the day because they are more news-centric, you should know their home page also includes Kardashian news among many other celeb stories.

I suspect we viewers/readers are just used to the mix now. News junkies have reduced their expectations of the news channels, while the channels are trying to appeal to non-news-junkies by dumbing down their topics. So, even though we are used to it, does it damage their brands?

Even more important to think about...when your company does something similar, is your brand damaged?

For example, as an entrepreneur with professional business clients, is your brand power diminished by MLM emails selling purses, jewelry, vitamins, travel, or furniture? Or, as an attorney, is your brand affected when you blog about getting out of a speeding ticket? Or, as a financial services executive, is your influence among employees impacted by padding your expenses?

If, like CNN or FNC, your brand is well known and rock solid, brand in-congruence might not matter. If you are like most entrepreneurs, attorneys, and executives, however, the inconsistency can do more damage that its worth.

What do you think: does brand congruency matter?

Monday, November 28, 2011

Self-indulgent buffoonery damages teams

If you watched last night's NFL game between the Kansas City Chiefs and the Pittsburgh Steelers, you saw Bob Costas express his opinion about America's culture growing more stupid and graceless, as reflected in sports. Costas speaks about the spontaneous displays of enthusiasm versus calculated obnoxious displays.

Take a look:

Costas refers to yesterdays Buffalo Bills v. New York Jets game during which a Bills player's celebratory antics cost his team a penalty, which made it easy for the Jets to score the game-winning touch down. When the same self-absorbed player dropped a pass near the end of the game, he did not do an apology dance, Costa says.

Costa asks where the coaches are and why the coaches don't bench players when their antics damage their team. So far, I have not seen a coach respond. What could a coach say, "It's just boys being boys"? I've heard that response often when this topic is debated. The problem with it is that the boy being a boy often causes penalties. When self-absorption impacts teammates or the outcome of a game, the coaches and team leaders need to step in. Team leaders can help the ego-driven athlete understand his role as a teammate and coaches can ensure the message is received.

Most players do not indulge in graceless buffoonery after they score. Most players understand where the line between buffoonery and enthusiasm is drawn, and they have the accurate filter through which to behave. The few who do not look foolish because of their actions, immature because of their lack of control, and selfish because they do not care about their teams.

The same can be said of teams within workplaces. I have not seen a teammate jump on a boardroom table, pull a pen out of his sock, and sign an approved proposal while spinning on his head. But, I have seen emails in which business teammates take credit for someone else's work. I have seen workplace teammates take jabs at others during meetings so they can keep all the attention. I've seen work teammates cause extra work for the whole team just to ensure that someone else does not get to make a good play.

Jealousy, insecurity, and lack of confidence cause the same type of buffoonery Costas refers to in the NFL. In fact, in his opening statement, Costas says our culture is growing more stupid and graceless and sports reflects it.

Another famous football legend, Lou Holtz, said, "When you reach the end zone, act like you've been there before." When players dance around like it's their first time in the end zone and they are shocked to see the view from there, they probably do not realize how they look to most people watching. The same can be said when workplace teammates behave in mindless exhibitionism.

What do you think: is there a line between enthusiasm and self-indulgence? How have you seen the line blurred at work? What should the leaders do about it?

Monday, November 7, 2011

Heineken nailed it

Heineken nailed it: You are who you are when no one is looking. As much as I dislike that trite phrase, it becomes more relevant every day as more and more people don't seem to realize its truth.

Whatever act you put on for peers, bosses, the media, clients, acquaintances, you are who you are. You are what you do. You are not who you say you are or who you think you are. You are who you are.

There are so many examples in the news right now, it is surprising to me how many people have not learned the truth. Or, perhaps they do not want to admit the truth about who they are--even to themselves.

One example is Penn State's legendary football coach, Joe Paterno. As you may have heard, one of Joe Pa's long-time coaches was arrested Saturday and arraigned on 40 criminal counts related to decades of sexual abuse of young boys. A 28-year-old graduate assistant witnessed the retired coach in the shower with a 10-year old boy in 2002. The assistant told Paterno, who reportedly told the Athletic Director, who apparently did nothing. Paterno did nothing else either.

The investigation and fallout from it continue, and I bring it up here because Paterno and his followers have upheld him as a beacon of greatness for decades. While Paterno has not been arrested, the fact is, he knew about the abuse and continued to allow the abuser to use the facilities at Penn State. So, whether he is legally responsible, he is morally responsible because he knew (he admits to knowing). He can think of himself as a beacon of greatness, his followers can continue to talk him up, ESPN can slop sugar all over him, but he is who he is. Paterno is someone who did not prevent gross sexual perversion of children from occurring in his facility, yet, he could have. Whatever his legal obligation, the bottom line is he knew about it and did not prevent it from continuing. He is who he is.

The Penn State situation is disgusting, and all details are not public yet.

Other less disgusting but just as obvious examples of people in denial of "you are what you are" are evident in workplaces every day:

  • The manager or board member who takes credit for someone else's idea. 
  • The business leader who promotes herself as a role model, yet is not successful in that business. 
  • The salesperson who tells customers to buy more than they need, just so he can get commission on it.
  • The employee who takes two-hour lunches, pads expense accounts, and takes office supplies.
  • The entrepreneur who keeps long lists of things to do to improve his business, yet never does anything on the lists.

However you justify your behavior, however you position it to the media, coworkers, or your own mind, you are who you are. 

Live and work as though the truth of who you are is important. Whether you want to believe it or not, others can tell who you are and will treat you according to who you are, not who you think you are, not who you wish you were, and not who you say you are. The truth is evident to others. See yourself for what you are. If you do not like the results you are getting, look in the mirror.

As we talk about in The All-In Way sessions and the book Put Your Whole Self In, pass the Mirror Test every day. See yourself. See the truth about yourself. Live All-In so when you are treated the way you deserve to be, you are treated very well.

You are who you are when no one is looking. But, you should look. See yourself.